Equifax Workforce Solutions worked with a company in the healthcare industry to help measure the impact of our I-9 services on their HR processes.

The organization has thousands of hiring locations across the U.S. with over 10,000 remote new hires annually. One of the largest challenges the business faced regarding Form I-9 was the ability to complete forms in-person and on-time.

Compliance with Form I-9 requirements for a dispersed workforce can be tricky. The Form I-9 must be completed within 3 business days from the date of hire, and Section 2 documents must be reviewed in the physical presence of the employee.

In some instances, new hires would travel long distances to a physical location for Section 2 completion, prolonging I-9 completion and start dates. In other instances where a physical location did not exist, HR used methods such as email and other digital channels for Section 2 document verification.

A paper-based Form I-9 process made it even more difficult to help ensure accuracy on each form and to maintain consistent practices at each hiring site.